GLOWWELL • CASE STUDY

Aesthetic Consultation Lead-to-Booking System

A complete GoHighLevel system designed to turn aesthetic inquiries into nurtured, booked, and re-engaged consultation opportunities.

GOHIGHLEVEL CRM AUTOMATION FUNNEL
EXPLORE THE SYSTEM
LIVE PROJECT

GlowWell Free Aesthetic Consultation

Explore the live landing page and experience the complete consultation journey.

VIEW LIVE LANDING PAGE
THE CHALLENGE

The problem wasn't getting leads. It was what happened after.

Aesthetic businesses can receive inquiries from people who are interested but aren't immediately ready to book. Without a structured follow-up system, those opportunities can easily fall through the cracks.

01

Leads Go Cold

A prospect submits an inquiry but doesn't receive timely or consistent follow-up.

02

Follow-Up Gets Missed

Manual follow-ups can become inconsistent when staff are focused on appointments and daily operations.

03
×

Appointments Are Lost

Leads who cancel or miss appointments may never receive another opportunity to rebook.

Without a connected system, potential consultation opportunities can disappear between inquiry and booking.

THE SOLUTION

From inquiry to consultation — without the gaps.

I designed a connected GoHighLevel system that captures every inquiry, follows up automatically, manages appointments, and gives missed opportunities a path back to the booking calendar.

01

Landing Page

Converts visitors into consultation inquiries.

02
+

Consultation Form

Captures treatment interest and client goals.

03

CRM

Organizes every lead and opportunity.

04

Lead Nurture

Automatically follows up with new inquiries.

05

Consultation Booking

Moves interested leads into a confirmed appointment.

06

Appointment Reminder

Sends an automated reminder before the consultation.

07

Recovery & Rebooking

Re-engages leads who miss their appointment.

One connected client journey.

Every stage is connected through GoHighLevel, so the next action happens automatically based on the lead's behavior.

04 • LEAD CAPTURE

A landing page designed to start the right conversation.

Instead of asking visitors to simply submit their contact information, the GlowWell consultation form captures meaningful information about what they want to achieve.

01

Treatment Interest

Identifies the treatment or service the lead is most interested in.

02

Main Goal

Captures the outcome the lead wants to achieve, helping the team understand their needs.

03

Consultation Request

Converts interested visitors into contacts that can immediately enter the CRM and nurture sequence.

VIEW LIVE LANDING PAGE
GLOWWELL FREE CONSULTATION

Tell us what you're looking for.

Help us understand your goals so we can personalize your consultation.

Select a treatment
Select your goal
First Name
Phone Number
START MY CONSULTATION
05 • CRM & PIPELINE

Every inquiry has a place to go.

Once a visitor submits the consultation form, the lead enters GoHighLevel and is organized inside a dedicated pipeline so every opportunity can be tracked from inquiry through consultation and follow-up.

GLOWWELL CRM

Consultation Pipeline

● SYSTEM ACTIVE
New Inquiry
3
Sarah M.
Botox
Jessica R.
Skin Rejuvenation
Consultation Booked
2
Emily T.
Dermal Fillers
Showed Up
1
Amanda K.
Laser Skin Treatment
No Show
1
Olivia P. !
Body Contouring
Client Won
2
Sophia L.
Skin Rejuvenation
+
LEAD DATA Treatment Interest
+
LEAD DATA Main Goal
CRM STATUS Opportunity Tracking
FORM SUBMISSION
CRM CONTACT
OPPORTUNITY
PIPELINE STAGE
06 • AUTOMATION

Follow-up that keeps working even when the team is busy.

The GlowWell system automatically responds to new inquiries, nurtures leads who haven't booked, confirms appointments, and creates recovery paths for missed consultations.

01
+
TRIGGER

New Lead

Consultation form submitted.

02
IMMEDIATE

Instant Response

Automated SMS and email acknowledge the inquiry and guide the lead toward booking.

03
NURTURE

Follow-Up Sequence

Leads receive additional follow-up if they haven't booked their consultation.

?
IF / ELSE

Did the lead book?

YES

Appointment Confirmation

Confirmation SMS and email are sent automatically.

1 DAY BEFORE Appointment Reminder
NO

Continue Nurture

The lead remains in the follow-up sequence until they book or the sequence ends.

RE-ENGAGEMENT Booking Opportunity
RECOVERY AUTOMATION

No-Show Recovery & Rebooking

If the consultation is missed, the lead receives a recovery message and another opportunity to book.

01 Capture
02 Nurture
03 Book
04 Remind
05 Recover
07 • APPOINTMENT MANAGEMENT

From booked consultation to successful follow-up.

Once a lead books, the system keeps the appointment visible, confirmed, and followed up automatically — including a recovery path when the consultation is missed.

01
BOOKED

Consultation Confirmed

The lead books a consultation through the GlowWell booking calendar.

02
CONFIRMATION

SMS + Email

The lead receives confirmation details immediately after booking.

03
REMINDER

1-Day Reminder

An automated reminder is sent one day before the scheduled consultation.

AFTER THE APPOINTMENT

Every outcome has a next step.

SHOWED UP

Consultation Completed

The opportunity can move forward toward treatment and conversion.

NO SHOW

Recovery Sequence

An automated follow-up gives the lead another opportunity to reconnect and rebook.

APPOINTMENT RECOVERY

Missed appointment? Don't let the lead disappear.

The system creates a follow-up opportunity for no-shows, helping GlowWell reconnect with leads without requiring the team to manually chase them.

01 No Show
02 Recovery Message
03 Rebook
SYSTEM OUTCOME

Fewer missed opportunities.

GlowWell has an automated process for the entire consultation journey — from booking and reminders to no-show recovery and rebooking.

08 • BUSINESS TRANSFORMATION

Turning scattered inquiries into a structured client journey.

GlowWell's system was designed to connect lead capture, CRM organization, appointment booking, follow-up, and recovery into one streamlined process.

BEFORE MANUAL

Leads can easily fall through the cracks.

×

New inquiries require manual follow-up.

×

Lead information can become scattered.

×

Appointment reminders depend on staff remembering to send them.

×

Missed consultations can be forgotten.

AFTER SYSTEMIZED

Every lead follows a defined journey.

Leads are captured and organized automatically.

Treatment interest and goals are stored in CRM.

Booking confirmations and reminders are automated.

No-shows have a recovery and rebooking path.

SPEED

Faster Lead Response

New inquiries can receive an immediate automated response instead of waiting for manual follow-up.

VISIBILITY

Better Lead Tracking

Every opportunity has a defined CRM stage, making the consultation journey easier to monitor.

RECOVERY

Fewer Lost Opportunities

Leads who don't immediately book or miss an appointment have automated follow-up paths.

The goal isn't just automation. It's creating a smoother path from inquiry to client.

A connected system gives the team more visibility, creates consistent follow-up, and helps every qualified lead receive the next step.

09 • SYSTEM ARCHITECTURE

One connected system behind every consultation.

The GlowWell system connects lead capture, CRM data, automated communication, appointment scheduling, and recovery into one organized client journey.

ENTRY POINT

Landing Page

Free Aesthetic Consultation

+
LEAD CAPTURE

Consultation Form

Treatment interest + main goal

CORE SYSTEM
GHL

GoHighLevel CRM

Centralized contact and opportunity management.

CONTACT Lead Record
CUSTOM FIELD Treatment Interest
CUSTOM FIELD Main Goal
PIPELINE Opportunity
AUTOMATION

Lead Nurture

Automated SMS, email, waits, conditions and follow-up.

BOOKING

Consultation Calendar

Lead schedules an available consultation.

RECOVERY

No-Show Rebooking

Automated recovery creates another opportunity to reconnect.

COMMUNICATION LAYER

Every stage stays connected.

SMS

SMS Automation

Instant responses, confirmations, reminders and recovery messages.

@

Email Automation

Consultation confirmations and nurture communication.

CRM

Pipeline Tracking

Gives the team visibility into each lead's current stage.

Capture. Organize. Nurture. Book. Recover.

A single connected workflow designed to keep every consultation opportunity moving forward.

10 • TOOLS & IMPLEMENTATION

Built with the tools that power the system.

The GlowWell project combines funnel strategy, CRM organization, automation, appointment management, and lead communication into one connected system.

GHL
PRIMARY PLATFORM

GoHighLevel

Used as the central CRM and automation platform for the entire GlowWell lead-to-appointment journey.

CORE SYSTEM
FUNNEL

Landing Page

Designed a consultation-focused landing page with clear messaging and conversion-focused CTA.

Lead Generation
+
LEAD CAPTURE

Custom Form

Built lead qualification fields for treatment interest and the prospect's primary aesthetic goal.

Lead Qualification
CRM

Pipeline Management

Organized opportunities into defined stages so the consultation journey remains visible.

Opportunity Tracking
AUTOMATION

Workflow Automation

Built conditional workflows for lead nurture, appointment reminders, and recovery.

Workflow Logic
BOOKING

Appointment Calendar

Connected the consultation booking experience with automated confirmation and reminder flows.

Appointment Booking
COMMUNICATION

SMS + Email

Created automated communication for immediate response, nurture, confirmation, and recovery.

Lead Communication
IMPLEMENTATION

What I handled

01 Funnel Strategy
02 CRM Setup
03 Custom Fields
04 Workflow Automation
05 Appointment Automation
06 Lead Recovery

More than a funnel. A complete lead management system.

Every component was designed to work together — from the first form submission to appointment recovery.

READY TO BUILD YOUR SYSTEM?

Turn more inquiries into booked consultations.

A strong funnel gets attention. A connected system makes sure the opportunity doesn't stop there.

From lead capture and nurturing to appointment booking and recovery, every step can work together.

Funnel Strategy

CRM & Automation

Lead & Appointment Management

GLOWWELL • CASE STUDY